Background:
Rhopoint Holdings Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.rhopoint.com (“Our Sites”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested:- Checkout process
- Website account signup
- Submit enquiry form
- Future: Cookie policy banner
Document policy coverage
The Rhopoint Group comprises of 3 separate trading groups with common majority UK ownership. Rhopoint Components Ltd., including Rhopoint Sourcing Ltd., and Rhopoint Komponenten GmbH. Rhopoint Instruments Ltd., including Rhopoint Americas Inc., and Rhopoint Instruments GmbH. Rhopoint Metrology Ltd., including Novatron Scientific Ltd.- Rhopoint Group.
- Rhopoint Components Ltd.
- Rhopoint Sourcing Ltd.
- Rhopoint Instruments Ltd.
- rhopointinstruments.es
- rhopointinstruments.fr
- rhopointinstruments.com.cn
- rhopointinstruments.pl
- rhopointinstruments.co.kr
- rhopointinstruments.com.tr
- rhopointinstruments.com.br
- rhopointinstruments.com.ar
- rhopointinstruments.com.mx
- gloss-meters.com
- Rhopoint Instruments GmbH.
- Rhopoint Americas Inc.
- rhopointamericas.com.br
- rhopointamericas.com.ar
- Detailometer
- Rhopoint Metrology Ltd.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
- Account
- means an account required to access and/or use certain areas and features of Our Sites;
- Cookie
- means a small text file placed on your computer or device by Our Sites when you visit certain parts of Our Sites and/or when you use certain features of Our Sites. Details of the Cookies used by Our Sites are set out in Part 14, below; and
- Cookie Law
- means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
2. Information About Us
Rhopoint Components Ltd.
Our Site is owned and operated by Rhopoint Components Limited, a limited company, registered in England under company number 03329036.
Registered address: Rhopoint House, Unit B Imberhorne Lane, East Grinstead, West Sussex, RH19 1QZ UK
VAT number: GB 683 5302 31
Data Protection Officer: Quality Manager
Email address: [email protected]
Telephone number: +44 (0)1342 330470
Postal address: Rhopoint House, Imberhorne Lane, East Grinstead, RH19 1QZ, UK
Rhopoint Komponenten GmbH
Our Site is owned and operated by Rhopoint Komponenten GmbH, a limited company, registered in Düsseldorf, Germany under registration number HRB 66235.
Registered address: An der Kanzel 2, D-97253 Gaukönigshofen, Germany
VAT: DE280923130
Data Protection Officer: Quality Manager
Email address: [email protected]
Telephone number: +49 (0)9337 9712 500
Postal address: An der Kanzel 2, D-97253 Gaukönigshofen, Germany
Privacy Policy in German: https://www.rhopoint.com/privacy-policy/de/
Corporate Social Responsibility in German: https://www.rhopoint.com/corporate-social-responsibility/de/
Rhopoint Sourcing Ltd.
Our Site is owned and operated by Rhopoint Sourcing Limited, a limited company, registered in England under company number 07160228.
Registered address: Rhopoint House, Unit B Imberhorne Lane, East Grinstead, West Sussex, RH19 1QZ
VAT number: GB683530231
Data Protection Officer: Quality Manager
Email address: [email protected]
Telephone number: +44 (0)1342 330495
Postal address: Rhopoint Sourcing Ltd., Rhopoint House, Imberhorne Lane, East Grinstead, RH19 1QZ, UK
Rhopoint Instruments Ltd.
Our Site is owned and operated by Rhopoint Instruments Limited, a limited company, registered in England under company number 02031879.
Registered address: Rhopoint House, Unit B Imberhorne Lane, East Grinstead, West Sussex, RH19 1QZ
VAT number: GB 425 1530 84
Data Protection Officer: Quality Manager
Email address: [email protected]
Telephone number: +44 (0)1424 739622
Postal address: Rhopoint House, Enviro 21 Park, Queensway Avenue South, Queensway, St. Leonards-on-Sea, East Sussex, TN38 9AG, UK
Rhopoint Instruments GmbH
Our Site is owned and operated by Rhopoint Instruments GmbH, a limited company, registered in Germany under registration number HRB 96826
Registered address: Seebauer Office Center, Am Weiglfeld 28, 83629 Weyarn, Germany
VAT: DE351834031
Data Protection Officer: Quality Manager
Email address: [email protected]
Telephone number: +49 (0)8020 9214 988
Postal address: Seebauer Office Center, Am Weiglfeld 28, 83629 Weyarn, Germany
Rhopoint Americas Inc.
Our Site is owned and operated by Rhopoint Americas, a Corporation Independent, registered in Michigan, USA.
Registered address: 1000 John R Road, Suite 209, Troy, Michigan, 48083
Data Protection Officer: Quality Manager
Email address: [email protected]
Telephone number: +1 248 850 7171
Postal address: 1000 John R Road, Suite 209, Troy, Michigan, 48083
Rhopoint Metrology Ltd.
Our Site is owned and operated by Rhopoint Metrology Limited, a limited company, registered in England under company number 04070905.
Registered address: Rhopoint House, Unit B Imberhorne Lane, East Grinstead, West Sussex, RH19 1QZ
VAT number: GB 747 5378 91
Data Protection Officer: Quality Manager
Birmingham
Email address: [email protected]
Telephone number: +44 (0)121 784 74 98
Postal address: Eurolab House, Unit 10 Valepits Road, Garretts Green Industrial Estate, Birmingham, B33 0TD
Bristol
Email address: [email protected]
Telephone number: +44 (0)01761 411247
Postal address: Brunel House, 28 Old Mills Industrial Estate, Paulton, BS39 7SU
Novatron Scientific Ltd.
Our Site is owned and operated by Novatron Scientific Limited, a limited company, registered in England under company number 06489840.
Registered address: Rhopoint House, Unit B Imberhorne Lane, East Grinstead, West Sussex, RH19 1QZ UK
VAT number: GB 932 9692 86
Data Protection Officer: Quality Manager
Email address: [email protected]
Telephone number: +44 (0)1403 754416
Postal address: Rhopoint House, Imberhorne Lane, East Grinstead, RH19 1QZ, UK
Accreditations and Certifications
For details on our accreditations and certifications, please refer to the individual company page on this site.
3. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Sites. Our Sites may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
4. What Is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
5. What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
- The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
- The right to access the personal data we hold about you. Part 13 will tell you how to do this.
- The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
- The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 15 to find out more.
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to object to us using your personal data for a particular purpose or purposes.
- The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
- The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
- Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 15.
6. What Data Do You Collect and How?
Depending upon your use of Our Sites, we may collect and hold some or all of the personal [and non-personal] data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about our use of Cookies and similar technologies. We do not collect any ‘special category’ or ‘sensitive’ personal data OR personal data relating to children OR data relating to criminal convictions and/or offences.
| Data Collected | How We Collect the Data |
|---|---|
| Identity Information including first name, last name | App registration, Subscription, Website contact form & Website checkout process |
| Contact information including address, country, email address, website, telephone number | App registration, Subscription, Website contact form & Website checkout process |
| Business information including business name, job title, industry, VAT number | Website contact form |
| Payment information including card number, expiry date, billing address | Website checkout process |
| Profile information including login details, purchase history | Website checkout process |
| Technical information including IP address, browser type and version, operating system | Website checkout process |
7. How Do You Use My Personal Data?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we will use your personal data, and our lawful bases for doing so:
| What We Do | What Data We Use | Our Lawful Basis |
|---|---|---|
| Registering you on Our Sites. | First name, Last name, Country, Street address, Town/City, Postcode, Phone, Email address | To enable us to fulfil your order through our website. |
| Providing and managing your Account. | Email address, Password | Optionally create an account at checkout by supplying a password. |
| Providing and managing your access to Our Sites. | Email address, Password | Optionally create an account at checkout by supplying a password. |
| Personalising and tailoring your experience on Our Sites. | IP Geo data | Website redirect per country based on IP address |
| Supplying our products AND/OR services to you. | First name, Last name, Country, Street address, Town/City, Postcode, Phone, Email address | To enable us to fulfil your enquiry through our website. |
| Managing payments for our products AND/OR services. | First name, Last name, Street address, Town/City, Postcode, Phone, Email, Card number, Expiry date, CVV | Payment for order processing |
| Personalising and tailoring our products AND/ORservices for you. | First name, Last name, Street address, Job title, Role | Fulfilling product specification requests. |
| Communicating with you. | Name, email, phone number, postal address. | Using the appropriate method to most efficiently deliver our products and services to our customers. |
| Supplying you with information by email AND/OR post that you have opted-in-to (you may opt-out at any time by clicking on the ‘unsubscribe’ link in each email. | First name, Last name, Country, Street address, Town/City, Postcode, Email address | Provide relevant information and offers directly related to our products and services. |
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email OR telephone OR post with information, news, and offers on our products OR services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
Third Parties (including IC Source, Sagepay and Authorize.net) whose content appears on Our Sites may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
8. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
| Type of Data | How Long We Keep It |
|---|---|
| Identity Information including name and title. | No fixed period. |
| Contact information including address, email address, telephone number. | No fixed period. |
| Business information including business name, job title, profession. | No fixed period. |
| Payment information including payment card details, bank account numbers. | No fixed period. |
| Profile information including preferences and interests, username and password, purchase history. | No fixed period. |
| Technical information including IP address, browser type and version, operating system. | No fixed period. |
9. How and Where Do You Store or Transfer My Personal Data?
We will store or transfer some of your personal data within the UK. This means that it will be fully protected under the Data Protection Legislation.
We will store or transfer some of your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the Data Protection Legislation, GDPR, and/or to equivalent standards by law.
We will store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows:
We share your data within the group of companies of which we are a part. Where this involves the transfer of personal data outside the EEA, our group ensures that personal data is protected by requiring all companies within the group to follow the same rules with respect to personal data usage. These are known as “binding corporate rules”. More information on binding corporate rules is available from the European Commission.
We share your data with external third parties, as detailed below in Part 10, that are based outside of the EEA. The following safeguard is applied to such transfers:
We will only transfer your personal data to third countries whose levels of data protection are deemed ‘adequate’ by the European Commission. More information is available from the European Commission.
Where we transfer your data to a third party based in the US, the data may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission.
Please contact us using the details below in Part 15 for further information about the particular data protection mechanism[s] used by us when transferring your personal data to a third country.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
- limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
- Any payment details received via email or over the phone are deleted/shredded after the transaction is completed;
- procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;
10. Do You Share My Personal Data?
We may share your personal data with other companies in our group for legitimate business purposes. This includes this includes all the companies listed in section 2. We may sometimes contract with the following third parties to supply certain products OR services.| Recipient | Activity Carried Out | Sector | Location |
|---|---|---|---|
| Zoho Sales IQ | Live chat | Rhopoint Metrology Ltd / Rhopoint Instruments Ltd / Rhopoint Instruments GmbH / Rhopoint Components Ltd / Rhopoint Komponenten GmbH / Novatron Scientific Ltd | EEA |
| Zoho Sales IQ | Live chat | Rhopoint Americas Inc / Detailometer.com | US |
| Zoho | App registration, Subscription management | Rhopoint Instruments Ltd / Rhopoint Instruments GmbH | EEA |
| Zoho | App registration, Subscription management | Rhopoint Americas Inc / Detailometer.com | US |
| Zoho | CRM / Order processing | Rhopoint Instruments Ltd / Rhopoint Instruments GmbH / Rhopoint Metrology Ltd / Novatron Scientific Ltd | EEA |
| Zoho | CRM / Order processing | Rhopoint Americas Inc / Detailometer.com | US |
| Maximizer | CRM / Quotations | Rhopoint Components Ltd / Rhopoint Komponenten GmbH / Rhopoint Sourcing Ltd | EEA |
| Lakeview | Accounts / order processing | Rhopoint Components Ltd / Rhopoint Komponenten GmbH / Rhopoint Sourcing Ltd / Rhopoint Instruments Ltd / Rhopoint Instruments GmbH | EEA |
| Zoho Campaigns | Marketing emails | Rhopoint Components Ltd / Rhopoint Komponenten GmbH / Rhopoint Instruments Ltd / Rhopoint Instruments GmbH / Rhopoint Metrology Ltd / Novatron Scientific Ltd | EEA |
| Zoho Campaigns | Marketing emails | Rhopoint Americas Inc / Detailometer.com | US |
| Zoho Inventory / Books | Order processing & Invoicing | Rhopoint Instruments GmbH | EEA |
| Zoho Inventory / Books | Order processing & Invoicing | Rhopoint Americas Inc / Detailometer.com | US |
| Opayo | Payment processing | Rhopoint Components Ltd / Rhopoint Sourcing Ltd / Rhopoint Instruments Ltd / Rhopoint Instruments GmbH / Rhopoint Metrology Ltd | EEA |
| Stripe | Payment Processing | Rhopoint Instruments GmbH | EEA |
| Sage | Accounts | Rhopoint Metrology Ltd / Novatron Scientific Ltd | EEA |
| authorize.net | Payment processing | Rhopoint Americas Inc / Detailometer.com | US |
| IC Source | Enquiries directly linked through website | Rhopoint Sourcing Ltd | US |
| Indysoft | Calibrations | Rhopoint Metrology Ltd | US |
| Rhopoint Components Ltd Manufacturers | Enquiry and order fulfilment | Rhopoint Components Ltd | EEA / US |
11. How Can I Control My Personal Data?
- In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails OR at the point of providing your details [and by managing your Account[1] ]).
- You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
12. Can I Withhold Information?
You may access certain areas of Our Sites without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
You may restrict our use of Cookies. For more information, see Part 14.
13. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
14. How Do You Use Cookies?
Our Sites may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Sites and to provide and improve our products AND services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
By using Our Sites, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on Our Sites for analytics, site preferences, marketing. For more details, please refer to the table below. These Cookies are not integral to the functioning of Our Sites and your use and experience of Our Sites will not be impaired by refusing consent to them.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Sites may not function fully or as intended. [You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.][2]
Certain features of Our Sites depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Sites may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
The following first-party Cookies may be placed on your computer or device:
All Sites
| Name of Cookie | Purpose | Strictly Necessary |
|---|---|---|
| PHPSESSID | Preserves user session state across page requests. | yes |
| wc_cart_hash_# | Recognises changes to items in your shopping cart during a session. | no |
| wc_fragments_# | Remembers items stored in your shopping cart during a session. | no |
| wfwaf-authcookie-# | Security to determine if the user is logged-in. | no |
Rhopoint Metrology Ltd. (rhopointmetrology.co.uk)
| Name of Cookie | Purpose | Strictly Necessary |
|---|---|---|
| siqlsdb | Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. | no |
| utsdb | Registers data on visitors’ website-behaviour. This is used for internal analysis and website optimization. | no |
| rhopointmetrology-_siqid | Cookie to differentiate users logged into our website. Zoho help desk. | no |
| rhopointmetrology-_zldp | Cookie to differentiate users logged into our website. Zoho help desk. | no |
| rhopointmetrology-_zldt | Cookie to differentiate users logged into our website. Zoho help desk. | no |
| zabHMBucket | Used for identifying the exact heatmap experiment to be tracked on the web page. | no |
| zabUserId | Used for identifying individual visitors along with the status of new and returning visitors. | no |
| zabVisitId | Collects data on the user’s navigation and behaviour on the website. | no |
| tabUid | Marketing – Pagesense | no |
| ps_payloadSeqId | Used to keep track of duplicate session data. | no |
| wordpress_logged_in_# | Indicates when you’re logged in and who you are. | no |
| wp_woocommerce_session_# | Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. | no |
| moove_gdpr_popup | Cookie consent preferences. | yes |
| wf_loginalerted_* | Provide site security. | yes |
| tk_ai | Unique user ID for site commerce. | no |
Rhopoint Instruments Ltd. (rhopointinstruments.com)
| Name of Cookie | Purpose | Strictly Necessary |
|---|---|---|
| _hjid | Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. | no |
| _hjid | Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. | no |
| siqlsdb | Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. | no |
| utsdb | Registers data on visitors’ website-behaviour. This is used for internal analysis and website optimization. | no |
| ZCAMPAIGN_CSRF_TOKEN | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | no |
| _hjIncludedInSample | Determines if the user’s navigation should be registered in a certain statistical place holder. | no |
| _hjTLDTest | Checks to determine if cookies can be loaded on the site, and is removed shortly afterward. | no |
| bounceAction | no | |
| rhopointinstrumentsltd-_siqid | no | |
| rhopointinstrumentsltd-_zldp | no | |
| rhopointinstrumentsltd-_zldt | no | |
| catAccCookies | Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry. | yes |
| zabHMBucket | Used for identifying the exact heatmap experiment to be tracked on the web page. | no |
| zabUserId | Used for identifying individual visitors along with the status of new and returning visitors. | no |
| zabVisitId | Used for identifying every visit made by the user on the web page. | no |
| zc_consent | Marketing – Sales IQ | no |
| zc_show | Marketing – Sales IQ | no |
| _hjAbsoluteSessionInProgress | Used to count how many times a website has been visited by different visitors. | no |
| ps_payloadSeqId | Used to keep track of duplicate session data. | no |
| tabUid | Marketing – Pagesense | no |
| payloadQueue | Marketing – Pagesense | no |
| __stripe_mid | To provide fraud protection, Purpose: functional, 1 year expiration | yes |
| __stripe_sid | To provide fraud protection, Purpose: functional, 30 minute expiration | yes |
Rhopoint Instruments Ltd. (rhopointinstruments.de)
| Name of Cookie | Purpose | Strictly Necessary |
|---|---|---|
| _hjid | Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. | no |
| _hjid | Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. | no |
| siqlsdb | Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. | no |
| utsdb | Registers data on visitors’ website-behaviour. This is used for internal analysis and website optimization. | no |
| ZCAMPAIGN_CSRF_TOKEN | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | no |
| _hjIncludedInSample | Determines if the user’s navigation should be registered in a certain statistical place holder. | no |
| _hjTLDTest | Checks to determine if cookies can be loaded on the site, and is removed shortly afterward. | no |
| bounceAction | no | |
| rhopointinstrumentsltd-_siqid | no | |
| rhopointinstrumentsltd-_zldp | no | |
| rhopointinstrumentsltd-_zldt | no | |
| catAccCookies | Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry. | yes |
| zabHMBucket | Used for identifying the exact heatmap experiment to be tracked on the web page. | no |
| zabUserId | Used for identifying individual visitors along with the status of new and returning visitors. | no |
| zabVisitId | Used for identifying every visit made by the user on the web page. | no |
| zc_consent | Marketing – Sales IQ | no |
| zc_show | Marketing – Sales IQ | no |
| _hjAbsoluteSessionInProgress | Used to count how many times a website has been visited by different visitors. | no |
| ps_payloadSeqId | Used to keep track of duplicate session data. | no |
| tabUid | Marketing – Pagesense | no |
| payloadQueue | Marketing – Pagesense | no |
| __stripe_mid | To provide fraud protection, Purpose: functional, 1 year expiration | yes |
| __stripe_sid | To provide fraud protection, Purpose: functional, 30 minute expiration | yes |
Rhopoint Components Ltd. (rhopointcomponents.com)
| Name of Cookie | Purpose | Strictly Necessary |
|---|---|---|
| display | Preserves users states across page requests. | no |
| language | Saves the user’s preferred language on the website. | no |
| _hjid | Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. | no |
| _hjid | Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. | no |
| _hjTLDTest | Checks to determine if cookies can be loaded on the site, and is removed shortly afterward. | no |
| elementor | This cookie is used by the website’s WordPress theme. It allows the website owner to implement or change the website’s content in real-time. | no |
| wp-wpml_current_language | Store current language settings. | no |
| rfqtk_wp_session_ | Session ID for sending a product enquiry. | no |
| default | ||
| jrv | ||
| zc_consent | Marketing – Sales IQ | no |
| zc_show | Marketing – Sales IQ | no |
| _hjAbsoluteSessionInProgress | Used to count how many times a website has been visited by different visitors. | no |
| ps_payloadSeqId | Used to keep track of duplicate session data. | no |
| tabUid | Marketing – Pagesense | no |
| payloadQueue | Marketing – Pagesense | no |
Rhopoint Komponenten GmbH (rhopointkomponenten.de)
| Name of Cookie | Purpose | Strictly Necessary |
|---|---|---|
| elementor | This cookie is used by the website’s WordPress theme. It allows the website owner to implement or change the website’s content in real-time. | no |
| wp-wpml_current_language | Store current language settings. | no |
| rfqtk_wp_session_ | Session ID for sending a product enquiry. | no |
| zc_consent | Marketing – Sales IQ | no |
| zc_show | Marketing – Sales IQ | no |
| _hjAbsoluteSessionInProgress | Used to count how many times a website has been visited by different visitors. | no |
| ps_payloadSeqId | Used to keep track of duplicate session data. | no |
| tabUid | Marketing – Pagesense | no |
| payloadQueue | Marketing – Pagesense | no |
Rhopoint Americas Inc. (rhopointamericas.com)
| Name of Cookie | Purpose | Strictly Necessary |
|---|---|---|
| display | Preserves users states across page requests. | no |
| language | Saves the user’s preferred language on the website. | no |
| _hjid | Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. | no |
| _hjTLDTest | Checks to determine if cookies can be loaded on the site, and is removed shortly afterward. | no |
| default | ||
| jrv | ||
| hjViewportId | Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. | no |
| siqlsdb | Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. | no |
| utsdb | Registers data on visitors’ website-behaviour. This is used for internal analysis and website optimization. | no |
| _hjIncludedInSample | Determines if the user’s navigation should be registered in a certain statistical place holder. | no |
| _hjRecordingEnabled | This cookie is used to identify the visitor and optimize ad-relevance by collecting visitor data from multiple websites – this exchange of visitor data is normally provided by a third-party data-center or ad-exchange. | no |
| gclid | Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels. | no |
| tk_lr | Collects data on visitors’ preferences and behaviour on the website – This information is used make content and advertisement more relevant to the specific visitor. | no |
| tk_or | Collects data on visitors’ preferences and behaviour on the website – This information is used make content and advertisement more relevant to the specific visitor. | no |
| tk_r3d | Collects data on visitors’ preferences and behaviour on the website – This information is used make content and advertisement more relevant to the specific visitor. | no |
| tk_tc | Collects data on visitors’ preferences and behaviour on the website – This information is used make content and advertisement more relevant to the specific visitor. | no |
| zabUserId | no | |
| zabVisitId | no | |
| rhopointamericas-_siqid | no | |
| rhopointamericas-_zldp | no | |
| rhopointamericas-_zldt | no |
Hanatek Instruments (hanatekinstruments.com)
| Name of Cookie | Purpose | Strictly Necessary |
|---|---|---|
| _hjid | Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. | no |
| _hjid | Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. | no |
| hjViewportId | Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. | no |
| _hjIncludedInSample | Determines if the user’s navigation should be registered in a certain statistical place holder. | no |
| _hjTLDTest | Checks to determine if cookies can be loaded on the site, and is removed shortly afterward. | no |
Rhopoint Nordic ApS. (rhopointnordic.dk / rhopointnordic.se / rhopointnordic.no)
| Name of Cookie | Purpose | Strictly Necessary |
|---|---|---|
| display | Preserves users states across page requests. | no |
| language | Saves the user’s preferred language on the website. | no |
| currency | Saves the visitor’s currency preferences. | no |
| default | no |
Novatron Scientific Ltd. (novatron.co.uk)
| Name of Cookie | Purpose | Strictly Necessary |
|---|---|---|
| novatronscientiic-_zldp | Zoho One | no |
| novatronscientiic-_zldt | Zoho One | no |
Detailometer (detailometer.com)
| Name of Cookie | Purpose | Strictly Necessary |
|---|---|---|
| elementor | Allows implementation and change of the website’s content in real-time. | Yes |
Third-party Cookies
The following third-party Cookies may be placed on your computer or device:
All Sites
| Name of Cookie | Provider | Purpose |
|---|---|---|
| __cfduid | cloudflare.com | Used by the content network, Cloudflare, to identify trusted web traffic. |
| JSESSIONID | salesiq.zoho.euforms.zohopublic.com | Preserves users states across page requests. |
| rc::a | google.com | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. |
| rc::b | google.com | This cookie is used to distinguish between humans and bots. |
| rc::c | google.com | This cookie is used to distinguish between humans and bots. |
| <@screenname@>+”-“+”_zldt” | Zoho Sales IQ | This cookie identifies unique visits for a visitor in the website |
| <@screenname@>+”-“+”_zldp” | Zoho Sales IQ | This cookie identifies the unique visitors for the website |
| zc_consent zc_show zc_cu zc_cu_exp zc_tp | Zoho Campaigns | Collects information on user preferences and/or interaction with web-campaign content – This is used on CRM-campaign-platform used by website owners for promoting events or products. |
| zabUserId | Zoho Pagesense | This cookie sends the unique id of every visitor who is part of the experiment. It has a lifespan of 12 months. |
| zabVisitId | Zoho Pagesense | This cookie sends the unique id for every visit the visitor makes. It changes each time they visit. |
| zabHMBucket | Zoho Pagesense | This cookie sends the key value of the heatmap experiment selected for the user. Its lifespan is 12 months. |
| zft-sdc | Zoho Pagesense | Collects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heat maps for the website owner. |
| zps-tgr-dts | Zoho Pagesense | Used for activating an experiment based on a given trigger condition. |
Rhopoint Metrology Ltd. (rhopointmetrology.co.uk)
| Name of Cookie | Provider | Purpose |
|---|---|---|
| LS_CSRF_TOKEN | salesiq.zoho.eu | Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. |
| b3e783bb62 | salesiq.zoho.eu | Collects information on user preferences and/or interaction with web-campaign content – This is used on CRM-campaign-platform used by website owners for promoting events or products. |
| NID | google.com | Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. |
| psimg.gif | pagesense-collect.zoho.eu | Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. |
Rhopoint Instruments Ltd. (rhopointinstruments.com)
| Name of Cookie | Provider | Purpose |
|---|---|---|
| JSESSIONID | maillist-manage.com | box will not be presented again upon re-entry. |
| LS_CSRF_TOKEN | salesiq.zoho.eu | Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. |
| b3e783bb62 | salesiq.zoho.eu | Collects information on user preferences and/or interaction with web-campaign content – This is used on CRM-campaign-platform used by website owners for promoting events or products. |
| 5c6dca38df | marketinghub.zoho.com | |
| 5c6dca38df | mh.zoho.com | |
| cmd/0gb3q6w25cbiy1dsvqueh0p260 | image.providesupport.com | |
| fd6b13af5c | maillist-manage.com | |
| psimg.gif | pagesense-collect.zoho.eu | Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. |
| pslog.gif | pagesense-collect.zoho.eu |
Rhopoint Instruments Ltd. (rhopointinstruments.de)
| Name of Cookie | Provider | Purpose |
|---|---|---|
| JSESSIONID | maillist-manage.com | box will not be presented again upon re-entry. |
| LS_CSRF_TOKEN | salesiq.zoho.eu | Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. |
| b3e783bb62 | salesiq.zoho.eu | Collects information on user preferences and/or interaction with web-campaign content – This is used on CRM-campaign-platform used by website owners for promoting events or products. |
| 5c6dca38df | marketinghub.zoho.com | |
| 5c6dca38df | mh.zoho.com | |
| cmd/0gb3q6w25cbiy1dsvqueh0p260 | image.providesupport.com | |
| fd6b13af5c | maillist-manage.com | |
| psimg.gif | pagesense-collect.zoho.eu | Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. |
| pslog.gif | pagesense-collect.zoho.eu |
Rhopoint Components Ltd. (rhopointcomponents.com)
| Name of Cookie | Provider | Purpose |
|---|---|---|
| PHPSESSID | rhopointinstruments.com | Preserves user session state across page requests. |
| __cfduid | fiftyt.com | Used by the content network, Cloudflare, to identify trusted web traffic. |
| __cfduid | zeotap.com | Used by the content network, Cloudflare, to identify trusted web traffic. |
| gdpr | id5-sync.com | Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry. |
| ab | agkn.com | This cookie is used by the website’s operator in context with multi-variate testing. This is a tool used to combine or change content on the website. This allows the website to find the best variation/edition of the site. |
| wui | weborama.com | Contains an visitor ID – This is used to identify the visitor upon re-entry to the website. |
| oo | map.go.affec.tv | |
| psimg.gif | pagesense-collect.zoho.eu | Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. |
| pslog.gif | pagesense-collect.zoho.eu |
Rhopoint Americas Inc. (rhopointamericas.com)
| Name of Cookie | Provider | Purpose |
|---|---|---|
| iamcsr | accounts.zoho.com | Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the s ecurity of the website and visitor. |
| zfccn | forms.zoho.comforms.zohopublic.com | Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the s ecurity of the website and visitor. |
| LS_CSRF_TOKEN | salesiq.zoho.eu | Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. |
| collect | google-analytics.com | Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels. |
| GPS | youtube.com | Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. |
| IDE | doubleclick.net | Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. |
| test_cookie | doubleclick.net | Used to check if the user’s browser supports cookies. |
| VISITOR_INFO1_LIVE | youtube.com | Tries to estimate the users’ bandwidth on pages with integrated YouTube videos. |
| YSC | youtube.com | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. |
| yt-remote-cast-installed | youtube.com | Stored user and device data for YouTube videos integrated in the website. |
| yt-remote-connected-devices | youtube.com | Stored user and device data for YouTube videos integrated in the website. |
| yt-remote-device-id | youtube.com | Stored user and device data for YouTube videos integrated in the website. |
| yt-remote-fast-check-period | youtube.com | Stored user and device data for YouTube videos integrated in the website. |
| yt-remote-session-app | youtube.com | Stored user and device data for YouTube videos integrated in the website. |
| yt-remote-session-name | youtube.com | Stored user and device data for YouTube videos integrated in the website. |
| WebTrax | Identifies how visitors from ThomasNet engage with our site | no |
| 383aeadb58 | forms.zoho.com | |
| 383aeadb58 | forms.zohopublic.com | |
| 663a60c55d | salesiq.zoho.com | |
| e188bc05fe | accounts.zoho.com |
Hanatek Instruments (hanatekinstruments.com)
| Name of Cookie | Provider | Purpose |
|---|---|---|
| cmd/0gb3q6w25cbiy1dsvqueh0p260 | image.providesupport.com |
Rhopoint Sourcing Ltd. (rhopointsourcing.com)
| Name of Cookie | Provider | Purpose |
|---|---|---|
| ASP.NET_SessionId | icsource.com | Preserves the visitor’s session state across page requests. |
Rhopoint Nordic ApS. (rhopointnordic.dk / rhopointnordic.se / rhopointnordic.no)
| Name of Cookie | Provider | Purpose |
|---|---|---|
| r/collect | doubleclick.net | This cookie is used to send data to Google Analytics about the visitor’s device and behavior. It tracks the v isitor across devices and marketing channels. |
Novatron Scientific Ltd. (novatron.co.uk)
| Name of Cookie | Provider | Purpose |
|---|---|---|
| ads/ga-audiences | google.com | Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor ‘s online behaviour across websites. |
| GPS | youtube.com | Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. |
| IDE | doubleclick.net | Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. |
| test_cookie | doubleclick.net | Used to check if the user’s browser supports cookies. |
| VISITOR_INFO1_LIVE | youtube.com | Tries to estimate the users’ bandwidth on pages with integrated YouTube videos. |
| YSC | youtube.com | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. |
| yt-remote-cast-installed | youtube.com | Stored user and device data for YouTube videos integrated in the website. |
| yt-remote-connected-devices | youtube.com | Stored user and device data for YouTube videos integrated in the website. |
| yt-remote-device-id | youtube.com | Stored user and device data for YouTube videos integrated in the website. |
| yt-remote-fast-check-period | youtube.com | Stored user and device data for YouTube videos integrated in the website. |
| yt-remote-session-app | youtube.com | Stored user and device data for YouTube videos integrated in the website. |
| yt-remote-session-name | youtube.com | Stored user and device data for YouTube videos integrated in the website. |
Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the products AND services offered through it.
The analytics service(s) used by Our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.
The analytics service(s) used by Our Site use(s) the following Cookies:
| Name of Cookie | First / Third Party | Provider | Purpose |
|---|---|---|---|
| _ga | third | rhopoint.com | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
| _gat | third | rhopoint.com | Used by Google Analytics to throttle request rate |
| _gid | third | rhopoint.com | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
| collect | third | google-analytics.com | Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels. |
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
15. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of Quality Manager:
Email address: [email protected]
Telephone number: +44 (0) 1342 330470
Postal Address: Rhopoint House, Imberhorne Lane, East Grinstead, RH19 1QZ, UK
16. Fonts
The Rhopoint Group sites utilise a combination of Google Fonts and Adobe Typekit fonts.
Adobe Typekit
IP address – while the Fonts service receives IP address so that it knows where to deliver the font, it does not store it.
Google Fonts
From the Google Fonts FAQ, Privacy:
The Google Fonts API is designed to limit the collection, storage, and use of end-user data to only what is needed to serve fonts efficiently. The use of the Google Fonts API is unauthenticated and the Google Fonts API does not set or log cookies. Requests to the Google Fonts API are made to resource-specific domains, such as fonts.googleapis.com or fonts.gstatic.com. Font requests are separate from and don’t contain any credentials sent to google.com while using other Google services that are authenticated, such as Gmail.
The Google Fonts API logs the details of the HTTP request, which includes the timestamp, requested URL, and all HTTP headers (including referrer and user agent string) provided in connection with the use of our CSS API.
IP addresses are not logged.
Access to logged data is kept secure. Aggregate usage stats are used to measure the popularity of font families and are published on the Google Fonts analytics page.
17. Changes to this Privacy Policy
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on Our Sites and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Sites following the alterations. We recommend that you check this page regularly to keep up-to-date.
| Date | Change Carried Out | Initial |
|---|---|---|
| 18/03/24 | Add Application information to Section 6 & Section 10 | LW |
| 18/03/24 | Fix broken links for European Commission | LW |
| 13/08/24 | Added Novatron company information | LW |
| 14/11/24 | Update company information, for additional changes refer to RM1-T842 | LW |
